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Helpdesk Agent

Job Title: Helpdesk Agent

Educational Qualifications: Bachelors /Diploma in Computer Science

Previous Years of Experience: 1+

Location: Abu Dhabi - UAE

Languages: Fluency in Arabic and English is a must

Expected Joining Date: Immediate

Responsibilities:
• Handling IT incidents and requests received via telephone, e-mail or helpdesk application
• Incident logging through helpdesk application and managing/prioritizing work load
• Good technical knowledge
• Should be willing to work 6 days a week(48 hours a week) and in shifts

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